Other than choosing a new name, the best suggestion is to continue to be patient. The next is to help find funding for another Support Specialist, and be (a bit less) patient. The new Support Specialist, with help from the CPython Developers-in-Residence, are doing a great job at working through the backlog. There’s still a lot of support issues being created (~140 per month!) but the steep rise is now decreasing:
Source: pypi/support | RepoTrends