Note: Just to make it clear, I am not part of the PyPI support staff — at least, I don’t think, I am on the Gardeners team — it just seems with the increasing buildup of tickets and lack of resources to handle them, users have resorted to contacting people involved with the PyPI project to try to move their tickets further, which I think is understandable.
That said, is there anything I can do to help with the current situation? There are some tickets, such as name ownership (PEP 541) requests, that could benefit from having a wider team of people initializing the process. These requests require us to try to reach out to the current package owners, which is something that does not necessarily need to be done by PyPI admins. If this is something I can do, please let me know, and I’ll try to help out with the ticket queue as I can.
There’s no need to directly redirect people to a single person or address. PEP 541 issues are filed and processed from pypi/support.
The focus for Maria, who started in July has been on Account Recovery requests. Łukasz and Petr have been processing some PEP 541 requests since May/June.
Now that the Account Recovery backlog has been significantly curtailed (20 un-triaged issues as of this writing), Maria will be engaging with Łukasz/Petr to start in on processing those.