It seems to me that the Users category has basically become a user-support category at this point. The Users category is by-far the most active category on this Discourse instance (more than 4x the next most active category: Packaging). In the past month, it has had more posts than all the other categories combined.
I don’t know if that category also accounts for most of the moderation requests, but it wouldn’t be surprising if it is.
With all that in mind, I think it would make sense to do either of the following:
- Sunset that category, reducing the overall traffic on this instance – delegating to other community spaces for interfacing with users
- Move that into a separate Discourse instance (i.e. separating the users forum for the development forum), allowing both instances to be specialised for its audience + have separate moderation pools
This came up somewhat indirectly in What I miss here coming from users.rust-lang.org.